Local grievances in India, ranging from damaged roads and uncollected waste to inconsistent water supply and huge corruption cases often goes unaddressed by respective authorities. Both urban and rural areas suffer from ongoing delays due to confused and isolated reporting systems, unclear departmental responsibilities, lack of verifiable evidence, and hurdles linked to language barriers or digital literacy. Citizens of India currently depend upon various scattered reporting mediums such as helpline numbers, emails, municipal offices, and various government websites. They are easy to ignore, misdirected, or lose in bureaucratic queues which diminishes public trust and decreases citizen engagement in governance activities.
Early reporting and proper evidence providing for grievances help government authorities respond faster and prevent problems before growing into public hazards. Accurate, consistent, and comprehensive records of grievances allows authorities to track issues, pinpointing urgent concerns and make proper pathway for long-term community improvement and satisfaction.
Common people can lessen the impact of civic issues by staying educated, being aware of their environment, and reporting problems without delay. Consistent communication between communities and local governments can help mitigate the difficulties people encounter on a daily basis and aid in more effective decision-making. A single, unified interface for grievance reporting enables people to present their concerns in an organized and structured way. Such system will allow citizens to share experiences, support each other, and collectively highlight common problems, giving stronger visibility to issues that affect entire communities. United stand together over shared concerns, effectively increase more accountable responses from government officials as grouped complaints are less likely to be overlooked or misplaced.
Individuals can come together to report and emphasize repeated issues, it enhances their collective ability to unite for a shared purpose and fosters a more responsive approach from public officials. This collective awareness also diminishes the chances of individual grievances being disregarded.
Therefore, it becomes crucially important to explore existing research on grievance systems and look close into their limitations that prevent timely resolution. The rest of paper is presented into three sections: Section 2 presents the summary of related work on existing grievance redressal systems, citizen-engagement platforms, and e-governance initiatives. Section 3 provides the gaps/ limitations identified in the review. Section 4 provides the conclusion and outlines the future scope for improving grievance reporting and public accountability.